Cancellation & reschedule policy

This policy applies to bookings with The Park (Pty) Ltd (reg. no. 2025/851800/07), trading as The Park Cape Town, 10 Kloof St, Gardens, Cape Town, 8001. It forms part of our terms & conditions. Times are measured against your booked start time in South African Standard Time (SAST).

When you cancel or change	Credit / refund	Reschedule
24+ hours before your start time	Full amount back as The Park credit by default (PARK-XXXXX code, valid 12 months from issue). You may request a refund to the original payment method(s) instead; refund requests are reviewed and must be approved by The Park before any money is returned	Yes (once, online)
Between 24 and 12 hours before	No credit or refund	Yes - once, to another available time (online). Cancellation is not available in this window
Less than 12 hours before, or no-show	No credit or refund	No customer-side reschedule

How to cancel or reschedule

Open the booking link in your confirmation email and use Cancellation & changes. Only the person who made the booking can cancel or reschedule online. For qualifying cancellations on split payments, each player who paid gets their own share back as their own credit code, or - if a refund is requested and approved - to the card they paid with.

Store credit

Enter your PARK-XXXXX code in the Credit code box at checkout. It covers up to its balance; if the booking costs more you pay the difference by card, and any unused balance stays on the code until it expires. On split-payment bookings, credit is applied to the organiser's own share. Credit is not exchangeable for cash except where South African law requires otherwise.

Refunds

Where a cash/Paystack refund applies (including an approved customer refund request, or when The Park cancels your booking and you choose a refund), the refund is made via Paystack to the original payment method(s) and usually reflects within 5-10 working days depending on your bank. If a qualifying booking was paid partly with a gift voucher or credit, that portion goes back onto the same code rather than as a card refund.

If The Park cancels

If The Park has to cancel your booking (venue closure, major technical failure, or similar), you always get the full amount back as credit or a refund (your choice), or a free reschedule.

Exceptions

Illness, emergencies and similar situations are considered at The Park's discretion - email The Park. Nothing in this policy limits rights that cannot lawfully be limited under the Consumer Protection Act, 2008.

Corporate packages and kids parties

The same timing rules apply once your booking is confirmed and paid. Unpaid corporate enquiries and large-group enquiries can be withdrawn by emailing The Park before payment.

Last updated: 6 November 2026 · Questions? info@theparkcapetown.co.za · 076 270 5914