Terms & conditions

These terms apply to bookings and related purchases with The Park (Pty) Ltd (CIPC registration number 2025/851800/07; VAT number 4760325904), trading as The Park Cape Town ("The Park"), of 10 Kloof St, Gardens, Cape Town, 8001, South Africa.

By placing a booking or buying a gift voucher through this website, you confirm that you have read and accept these terms and our cancellation & reschedule policy. The version that applies is the one published when you complete your purchase. Nothing in these terms limits rights that cannot lawfully be limited under South African law, including under the Consumer Protection Act, 2008 (CPA) and the Electronic Communications and Transactions Act, 2002 (ECTA).

1. The experience

• The Park offers indoor free-roam virtual reality (VR) experiences at our Cape Town venue.
• Online bookings are for up to 12 players. Groups larger than 12, and corporate packages, are handled as enquiries - no payment is taken and no slot is confirmed until The Park replies with a plan and payment link.
• Groups of 2-6 players use one playing field; groups of 7-12 use both fields.
• The 45-minute option includes the main game and The Plank. The 90-minute option adds the carnival. Session lengths describe the approximate length of your visit (including safety briefing and gear-up), not a guaranteed exact play time.
• Kids birthday parties and other packaged experiences are as described on the booking page for the product you select.
• Prices and product descriptions on the current website apply. The Park may update prices or experience content from time to time; the price shown when you pay is the price that applies to that purchase.

2. Bookings and payment

• Prices are in South African Rand (ZAR) and include VAT at the prevailing rate (currently 15%).
• Payment is processed by Paystack. Card details are handled by Paystack; The Park does not store your full card number.
• A new booking holds its field(s) for a short payment window (currently 15 minutes) while you complete checkout. If payment is not completed in time, the hold expires and the slot is released.
• You may pay in full, or split the bill when that option is offered. On a split booking, the organiser pays one share first; the remaining shares must be paid by the earlier of (a) the deadline shown after booking (currently 24 hours after the first payment) or (b) the cut-off before the session (currently 2 hours before start). Split payment is only offered when the session is far enough away for the deadline to work. If outstanding shares are not paid in time, the booking lapses, the slot is released, and amounts already paid are refunded to the original payment method(s) once The Park processes the refund.
• A booking is confirmed once The Park has received payment confirmation for the required amount (in full, or all split shares). Gift vouchers, promo codes and The Park credit codes may be used at checkout subject to their own rules.
• Please arrive about 15 minutes before your start time. Late arrival may shorten your session; the end time remains approximate and The Park is not obliged to extend a late start.

3. Cancellations, rescheduling and no-shows

Customer cancellations, credits, refunds and reschedules are governed by the cancellation & reschedule policy, which forms part of these terms. In summary:

• 24 hours or more before your start time: cancel for The Park store credit by default (a PARK-XXXXX code, valid for the period stated in the policy), or request a refund to the original payment method(s). Refund requests are reviewed by The Park before any money is returned.
• Between 12 and 24 hours before: no credit or refund; you may reschedule once online to another available time.
• Less than 12 hours before, or if you do not show up: no credit, refund or customer-side reschedule.

If The Park cancels your booking (for example venue closure or a failure that prevents the experience), you may choose a free reschedule, store credit, or a refund.

4. Safety, age and waivers

• Every participant must sign The Park's digital waiver before playing. The minimum age is 8. Participants under 18 need a parent or legal guardian to complete and sign the waiver, and must be accompanied by an adult while at the venue.
• You must follow staff safety instructions and venue rules. You may not take part while under the influence of alcohol or drugs.
• Staff may refuse entry or stop a session for safety reasons (including intoxication, unsafe or abusive behaviour, or a medical concern that makes play unsafe).
• If play is refused or stopped because you or someone in your group breaches these terms or safety rules (including intoxication or unsafe behaviour), no credit or refund is due for unused time. If The Park stops a session for reasons outside your control, the venue-cancellation remedies in section 3 apply.

5. Gift vouchers, credit and promo codes

• Gift vouchers are valid for 36 months from purchase (unless a different period is stated on the voucher), may be used across bookings until the balance is used, and are not exchangeable for cash except where South African law requires otherwise.
• Store credit issued after a qualifying cancellation is a PARK-XXXXX code emailed to the payer, valid for 12 months from issue (unless a different period is stated when the credit is issued), and redeemable at checkout without creating an account.
• Promo codes are subject to their stated expiry, usage limits and eligible experiences. Percentage discounts cannot be combined with each other, and a percentage discount cannot be combined with a fixed-amount discount in one transaction unless The Park expressly allows it.

6. Equipment and belongings

• Use VR equipment only as instructed. Intentional damage, reckless misuse, or damage caused by failing to follow reasonable safety instructions may result in a claim for the reasonable cost of repair or replacement, as set out in the waiver and to the extent permitted by South African law. Normal wear and tear, equipment faults and damage that occurs despite following instructions are not charged to you.
• You are responsible for personal belongings brought onto the premises. The Park is not responsible for loss, theft or damage to personal belongings except to the extent such responsibility cannot lawfully be excluded.

7. Liability

Participation in VR activities involves inherent risks (including slips, collisions, loss of balance, muscle strain, dizziness, motion sickness and other risks described in the waiver). To the fullest extent permitted by South African law, The Park is not liable for injury, illness, loss or damage arising from risks inherent in the activity or from a participant's own actions, failure to follow instructions, negligence or misuse of equipment.

Nothing in these terms or the waiver excludes or limits liability that cannot lawfully be excluded or limited, including for gross negligence where the CPA so requires, or any other mandatory consumer right.

8. Force majeure

If The Park cannot run your session because of events beyond reasonable control (including power failures, major technical failures, fire, flooding, epidemic restrictions, industrial action, or government or building restrictions), The Park's obligation is limited to offering you a free reschedule, store credit, or a refund of amounts paid for the affected booking. The Park is not otherwise liable for consequential loss arising from such events.

9. Personal information

The Park processes personal information as described in our privacy policy, in line with the Protection of Personal Information Act, 2013 (POPIA).

10. Complaints

If something goes wrong, email The Park as soon as reasonably possible (ideally within a few days of your visit) so we can look into it while details are fresh. This does not affect any complaint or dispute rights you have under the CPA or other applicable law.

11. Changes, severability and law

• The Park may update these terms from time to time. Changes apply to purchases made after the updated terms are published.
• If any part of these terms is found unenforceable, the rest continues to apply.
• These terms are governed by the laws of the Republic of South Africa. Subject to any mandatory consumer protections, the courts of Cape Town, South Africa, have jurisdiction over disputes arising from them.

12. Contact

The Park Cape Town
The Park (Pty) Ltd · Reg. no. 2025/851800/07 · VAT no. 4760325904
10 Kloof St, Gardens, Cape Town, 8001
Email: info@theparkcapetown.co.za
Phone: 076 270 5914

Last updated: 6 November 2026