Privacy policy (POPIA)

Responsible party: The Park (Pty) Ltd (CIPC registration number 2025/851800/07; VAT number 4760325904), trading as The Park Cape Town, 10 Kloof St, Gardens, Cape Town, 8001. Information Officer: Amy Withers, contactable via info@theparkcapetown.co.za.

What we collect

Booking details: name, email, phone, group size, date/time, party details you enter.
Waivers: each participant's name, date of birth/age, signature, guardian details for minors, photo consent choice, and the waiver version signed.
Payments: amounts and Paystack references (we never see or store card numbers - Paystack processes cards).
Marketing measurement: which ad, link or website referred you (UTM tags / click IDs), stored with your booking. Advertising pixels (Meta, TikTok, Google) load only if you accept the cookie banner.
Check-in status and staff notes.

Why we use it

To take and manage your booking, payments, refunds and reminders (contract).
To keep a signed waiver for safety and legal reasons (legitimate interest / legal obligation).
To keep financial records required by tax law (legal obligation).
To understand which advertising works (consent for pixels; aggregated reporting otherwise).

Sharing

Paystack (payments), our email provider Brevo, our hosting provider Fly.io, and - only if you accept cookies - Meta, TikTok and Google for ad measurement. If WhatsApp messaging is enabled for booking messages, the WhatsApp provider used for those messages also processes the phone number and message content needed to deliver them. Some providers may process data outside South Africa under adequate safeguards. We don't sell personal information.

How long we keep it

Booking and waiver personal details are anonymised after 60 months; payment records are kept for the period SARS requires (generally 5 years). Marketing attribution expires after 30 days on your device.

Your rights

You may request access to, correction or deletion of your personal information, object to processing, or withdraw consent (use "Cookie settings" below). Email info@theparkcapetown.co.za. You may complain to the Information Regulator (South Africa): inforegulator.org.za.

Children

Participants under 18 must have a parent or legal guardian sign the waiver on their behalf. We only collect what is needed for the booking and safety.

Last updated: 6 November 2026